Hi pls help

Mostly Harmless Gender: Age: 31 Joined: 04 Aug 2007

I am totaly new here. I cant log on to DEX and play because i dont have the 'worldgate' thing. I clicked here http://nwvault.ign.com/fms/Download.php?id=96237
but file not exist. May i know wat to do now? Sad

Harmless Joined: 12 Apr 2007

There you go

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

Hmmm, hey Seed, could you update the instruction (in STEP 1)?

I had linked directly to the only file the players need, the one titled WorldGateClient.msi, however that particular link changed because Tani updated that file. Perhaps we should just leave the address as the main World Gate page, though my intention was to simplify the process as much as possible so that players wouldn't have to figure out which of the seven files they'd need to download (wouldn't even have to read the bold text in this post, for example).

Regarding the change to World Gate, its simply a convenience for administrators; Players won't need to upgrade World Gate Client at this point (though any members of the developer's staff probably should).

Mostly Harmless Gender: Age: 31 Joined: 04 Aug 2007

Thank you! i got the 'worldgate' thing but now there is another problem. When i type www.dungeoneternal.com to the URL, it gives me an error msg

'couldn't finish reading from web: The underlying connection was closed. An unexpected error occurred on a receive'

I got stuck again Sad

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

If you could, please verify the following:

1.) how many firewalls you have (you may have one from your modem/router, the one that comes with Windows, and any other software firewalls).

2.) whether you are using any active antivirus softwares.

3.) whether your system has been set up to use a proxy connection.

4.) whether you have Microsoft .NET Framework 2.0 installed (you probably have, and need v2.0.50727)

Disable 1 thru 3 temporarily (just while using World Gate Client to retrieve the PWC, then put them back up).

If you are able to get it to work then, please let me know what you turned off, and perhaps we can find a way to adjust the settings (rather then having to turn these things off next time).

If you were still unable to retrieve using WorldGateClient, then there is only one other variable we've identified which may be the cause.

This is how clients' ISPs have their .net framework settings configured. Usually ISPs will be willing to help their customers resolve such issues, and if we verify 1 thru 4 above first, then I've got a letter we can e-mail to your ISP to request them to check their settings.

Sorry for the inconvenience, please let me know what you find out as it may help anyone else who might have this issue in the future. You can respond within this thread or by PM if you prefer,

thanks

Mostly Harmless Gender: Age: 31 Joined: 04 Aug 2007

I turned off everything, anti virus + window fire wall + router fire wall. Unfortunately it didn't work.. I read through some other thread about the Microsoft .NET Framework thing, I checked my C>window/microsoft.NET/framework and i found 4 folders in it. They are v1.0.3705, v1.1.4322, v2.0.50727 and v3.0

I wish that there is another solution for this, i am not good in programing. I have no idea how to change or edit or do anything to make it work.

pls help Sad

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

Since you have already verified items 1 thru 4, then most likely this is not something you can control on your end. In some cases, Ineternet Service Providers may either route via some proxy configuration (unbeknownst to their clients) or may have some server configuration which results in this error:

"Couldn't finish reading from web: The underlying connection was closed: An unexpected error occurred on a receive."

I am by no means an IT expert either, though when searching for information on this topic, have found some threads within which server admins are trying to resolve these issues on behalf of their customers.

Perhaps we can try e-mailing you ISP with this letter:

I am attempting to access a web service in order to download files. Each time I use this service, the files are not downloaded and I get this error message, every time:

"Couldn't finish reading from web: The underlying connection was closed: An unexpected error occurred on a receive."

I've tried everything I could think of on my end to resolve the issue, including:
disabling all anti-virus softwares
disabling all firewalls,
temporarily opening all ports of my router,
insuring .net framework 2 is installed,
have not set up any proxys (have checked browser settings)

I am fairly certain that if I am to use this particular service, that my ISP would need to help me. I've spent a lot of time researching this error message, and the most comprehensive article I could find offers solutions which can only be implemented by server administrators:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;915599

Could you please help me resolve this issue so that I am able to obtain files by using that particular service?

Thanks

They may have an immediate and simple solution, or at least should be willing to help. They may ask what the service is; You could give them the World Gate link

http://nwvault.ign.com/View.php?view=Nwn2tools.Detail&id=29

and let them know that thousands of people use it without problems.

Mostly Harmless Gender: Age: 31 Joined: 04 Aug 2007

I don't think i can solve this problem myself... How about making it download able from the web? I think it is easier for me.

Sad

Harmless Joined: 12 Apr 2007

I agree, since there seem to be problems for some people, it would be nice to have the pwc in a downloadable format.

NWN2 Guru Joined: 05 Aug 2007

sorry for breaking your direct-link by updating worldgate... Smile

actually you should either host the installer on your own site or link to the vault-page instead of direct linking to the file, as the link will change whenever i update worldgate.

if you want _really_ easy setup you could even provide your own installer for worldgate and add a ready-build pwi-file for your server inside the "worldgate"-subfolder. thus your players will only need to run the installer and will be ready to download...

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

Thanks for the suggestions and especially for stopping by to check on us Tanita.

Some reasons why I'd prefer not to make the PWC downloadable from web:

We have barely tapped into the full potential of WorldGate. The primary motivation for using World Gate was that we intend to use custom content. This requires that rather than players having to place one file in one location, they now will need to place multiple files in multiple locations. We've already had numerous posts for new players asking for help on where to place just one file, using the traditional method.

Rather than Seed having to upload the entire PWC file every update, and me having to upload the entire custom content package every update, using World Gate allows us to only have to upload new or changed portions. This is more significant than it initially seems:

Seed doesn't have the time resource required to test every single aspect of every PWC update; If there are any mistakes that require fixing, it can be done nearly invisibly with WorldGate, rather than having to re-upload (and all clients having to re-download). Same goes for the custom content package, which I have updated multiple times already (currently it is being shared and tested amongst developers).

Ultimately, this flexibility will allow us to do small releases, even daily updates, rather than once every four weeks or so as it has been.

So I see WorldGate giving us the opportunity to accelerate pwc expansion. As the pwc grows, these benefits become even more significant.

Document Control. Having the pwc available from two sources may seem trivial, but its easy to get things misplaced, or out of sync.

And finally, we should give back to the community. That is, if we can report any problems we have, and help to resolve them, report them back to Tanita, maybe even compile some sort of troubleshooting list or FAQ, then we can save other members of the community time.

We don't want to leave anyone hanging, so actually, we did make the PWC file downloadable to Jolin and Trippotonia and have followed up with them via PM. But this is a short term countermeasure, not something we want to support widespread. Hopefully, they'll still participate by answering Tanita's questions in the other post, though now that they have the pwc, they may be less motivated to do so.

NWN2 Guru Joined: 05 Aug 2007

the reasons you have for using worldgate were the exact reasons why i developed it for our pw, and i'm charmed to hear that you see benefit from my approach.

with nwn1 we had a similar system called "hakarazzi", though it was based on a proprietary protocol and you needed to run a serverside application... once we had this system up and running we could easily react to in-game events by changing maps or adding custom content almost "on the fly". we also used hakarazzi to distribute charakter portraits and player-created items. during the last weeks before we switched to nwn2 we had some rather world-shaking plots (which were to explain why certain parts of our nwn1 world had not been rebuild in nwn2...), in these days we updated maps and haks almost daily...

quite a number of german pw's use worldgate, but i have not heard of the aforementioned problems from any of them, so i tend to see the problem on either your player's computers or with your webserver. some servers drop http-connections on heavy load, this is especially true for shared-hosting situations...

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

Yeah its tough to troubleshoot their systems remotely, though both of them seem to be computer literate enough to do some of that.

When I read this article, and several more forum posts, I'd really begun to suspect its dependant upon ISP server settings, though maybe I'm way off.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;915599

Mostly Harmless Gender: Age: 31 Joined: 04 Aug 2007

Same thing happen again... I cant use WorldGate to update the pwc.
Dont know what to do now... Can i download from web again like last time?

Sad

Dungeon Master (NWN 2) Gender: Age: 27 Joined: 10 Apr 2007

Regarding the status, Tanita had bought Vista in order to do some testing, though I'm sure shes juggling a lot of things at this time and may not be able to help us immediately.

I tried looking into Audolo as a parallel method, mainly just because it could offer us more diagnositc information than Worldgate, at least from what I interpretted form Xanos, but alas, the Audolo product was not well documented and I couldn't figure out how to get it properly administrated so I'm stuck.

I'd anticipate Seed will accomodate your request for the PWC again. And I can send you the hak file and a few extra files you'll need.

In the meantime, you can try this: Simply rename your existing DEX pwc file to DEX#1015.pwc.
I anticipate you will be able to login in and not be affected, the only difference is you will likely crash when you attempt to enter any of the new areas. I'd be interested to know if it works out like this.